Grapevines

Terms & Conditions

1. Definitions

Booking: The period for which payment has been made to stay at the Property.

Property: Grapevines Boutique Accommodation, 1941 Broke Rd, Pokolbin, NSW, 2320, including all fixtures, fittings, and equipment.

Management: The owners and managers of the Property.

Guests: Persons staying overnight at the Property during the Booking.

Visitors: Persons permitted by Guests to visit the Property during the Booking.

2. Acceptance & Responsibility

Making a Booking constitutes acceptance of these Terms and Conditions.

3. Check-In & Check-Out

Check-in: From 2:00 PM on the arrival date.

Check-out: By 10:00 AM on the departure date.

Late departure requires prior arrangement and may incur additional charges.

Guests must notify Management of their expected arrival time and provide a mobile contact number at least 48 hours before arrival.

Key collection and balance payment (if applicable) will be completed at the onsite office unless alternative arrangements are made in advance.

4. Payment

Payment for bookings will be processed 14 days before check-in unless otherwise arranged with Management.

All payments must be made in Australian Dollars and be net of any transaction charges.

Insufficient funds may result in automatic cancellation without notice or liability.

Accepted payment methods: Visa, MasterCard, Maestro, and American Express (all with 0% surcharge).

5. Cancellation & Variations

Cancellations or variations must be requested immediately via 0459 495 497.

Deposits are refundable for cancellations made more than 14 days before check-in.

Cancellations within 14 days of arrival will forfeit 100% of the booking fee unless the Property can be rebooked.

Refunds will be issued using the original payment method.

Reducing the number of nights or guests is considered a partial cancellation and will be treated accordingly.

Bookings through third-party platforms (e.g., Booking.com, Expedia) are subject to their respective cancellation policies.

6. Damage, Loss & Extra Charges

Any damage, loss, or expense resulting from a breach of these Terms & Conditions may be charged to the provided credit card.

Examples include breakages, damage, excess cleaning, and undeclared extra guests or visitors.

7. Unavailability

If the Property becomes unavailable due to unforeseen circumstances (e.g., fire, storm, damage), Management will notify Guests and attempt to arrange alternative accommodation. If no alternative is available, a full refund will be provided.

No further compensation is offered beyond a refund.

8. Parties & Functions

Parties and functions require prior approval, and additional conditions may apply, including extra charges.

Guests are responsible for attendees, and noise must cease by 10:30 PM.

Any breach may result in eviction without refund and additional charges for security, cleaning, or repairs.

9. Linen & Towels

Linen, pillows, blankets, and towels are provided and must remain in the designated rooms.

Additional linen is available for hire. Beach towels are not included.

10. Pets

Pets are not permitted at the Property.

11. Guest Responsibilities

Guests must comply with all Terms & Conditions and Management instructions regarding occupancy, property use, health, safety, and noise.

Any damage, breakages, theft, or loss must be reported immediately, and Guests may be liable for repair or replacement costs.

Only registered Guests may stay overnight. Extra Guests may incur charges or result in termination of the Booking without refund.

Excessive noise or disturbance may lead to immediate eviction without refund and additional charges.

Before departure, Guests must dispose of rubbish in designated bins and leave the Property in a clean and tidy condition. Additional cleaning charges may apply.

All furniture and furnishings must remain in their original positions.

The Property must be secured upon departure, with all doors and windows locked.

Guests are responsible for key safekeeping. Lost or duplicate keys incur a $15 charge.

Smoking is strictly prohibited inside the Property.

12. Problems & Complaints

Any issues should be reported to Management as soon as possible to allow prompt resolution.

Guests must provide reasonable access for necessary repairs or services.

Complaints that cannot be resolved during the stay should be submitted in writing before departure.

Failure to follow this procedure may impact the ability to address complaints and affect any claims.

13. Travel Insurance

Guests are encouraged to purchase travel insurance, as Management is not responsible for injuries, illness, or accidents occurring during their stay.

By proceeding with a Booking, you acknowledge and accept these Terms & Conditions.